Salon Policies

Welcome to Fergal Doyle Hair. These policies are in place to protect our clients, our team, and the smooth running of the salon. By booking an appointment, purchasing a service, package, voucher, or attending the salon, you agree to the terms outlined below.

These terms are written in accordance with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. BOOKINGS, DEPOSITS & PREPAYMENTS

All appointments require a valid credit or debit card to secure the booking, whether booked online, by phone, or in person. The full service value may be pre-authorised.

New clients are required to pay a 50% deposit at the time of booking. This deposit is refundable only in accordance with our cancellation policy and will be deducted from the total service cost on the day of the appointment.

Deposits and prepayments are taken to reserve professional time, salon resources, and staffing.

2. CANCELLATIONS, RESCHEDULING & LATE ARRIVALS

We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.

• Cancellations or changes made with less than 48 hours’ notice will result in the full service fee or deposit being retained. • Failure to attend an appointment (no-show) will result in the full service charge being applied.

If you are running late, please notify the salon as soon as possible. If we are unable to accommodate the delay, your service will end at the originally scheduled time and the full service price will still apply.

Arrivals more than 15 minutes late may require rescheduling and will be treated as a late cancellation.

3. PRICING & ONLINE BOOKINGS

Prices displayed on www.fergaldoylehair.com are guideline prices only. Final pricing is determined following consultation and is based on hair length, thickness, time required, and technical complexity.

Online bookings may be adjusted to ensure appropriate service time is allocated. Promotional offers, loyalty rewards, or discounts are not automatically applied unless explicitly stated.

We do not provide services to anyone under the age of 16.

4. PACKAGES & PRE-PAID SERVICES

All packages and pre-paid services are non-refundable.

By purchasing a package, you are securing salon time, professional expertise, and preferential pricing.

Conditions of Use

• Packages cannot be exchanged for cash • Packages are non-transferable • Packages must be used within the stated validity period • Once any element of a package has been booked or redeemed, the package becomes non-refundable in full

Cooling-Off Period (Online Purchases)

If a package is purchased online or remotely, you may request a refund within 14 days of purchase, provided that no appointments have been booked and no services have been used.

Once a booking has been made or a service has commenced, the right to cancel is waived in accordance with the Consumer Contracts Regulations 2013.

Service Issues

This policy does not affect your statutory rights. If you believe a service included within a package was not carried out with reasonable care and skill, you must notify us within 48 hours of your appointment. Where appropriate, we will offer a correction or alternative solution. Refunds are not guaranteed and are assessed at management discretion.

5. GIFT VOUCHERS

Gift vouchers are valid for 12 months from the date of purchase.

• Vouchers cannot be exchanged for cash • Vouchers are non-transferable • Products and services purchased using vouchers are non-refundable

Any unused balance will remain on the voucher until fully redeemed or expired.

6. ARRIVAL & SALON ETIQUETTE

Please arrive with clean, dry hair, unless otherwise advised.

Companions are permitted midweek only, subject to space and discretion, and only where no other clients are affected.

Children under the age of 16 are not permitted in the salon, either for services or to wait during another person’s appointment.

Personal belongings remain the responsibility of the client. We are not liable for loss, theft, or damage to personal items.

7. COLOUR SERVICES & ALLERGY ALERT TESTING

An Allergy Alert Test is required at least 48 hours prior to any on-scalp colour service or significant colour change, in line with manufacturer and legal requirements.

Clients must disclose all allergies, sensitivities, medical conditions, medications, or pregnancy prior to treatment. The salon cannot be held responsible for reactions resulting from undisclosed information.

All colour services include Wellaplex unless otherwise requested. Colour corrections are bespoke services and will be priced following consultation.

8. SERVICE GUARANTEE, EXCHANGES & REFUNDS

If you are unhappy with a service, please notify us during your appointment or within 48 hours of completion.

Where appropriate, we will offer a correction. Refunds are not offered for completed services.

Haircare products may be exchanged if faulty or unsuitable. Electrical items (e.g. GHD tools) must be returned via the manufacturer. Proof of purchase is required.

We reserve the right to refuse service to anyone behaving inappropriately, under the influence of alcohol or drugs, or where a service may compromise health or safety.

9. HEALTH, SAFETY & ILLNESS

Clients who feel unwell or display contagious symptoms should reschedule their appointment. In these circumstances, cancellation fees may be waived at management discretion.

The salon adheres to strict hygiene and cleaning protocols. Contactless payment is available.

10. TV LICENSING COMPLIANCE

Viewing or streaming live television or BBC iPlayer on personal or salon devices is not permitted on the premises. Failure to comply may result in enforcement action.

11. DATA PROTECTION & PRIVACY

Client data is collected solely for booking, communication, and service delivery purposes and is handled in accordance with GDPR.

Clients may request access to, correction of, or deletion of their personal data by contacting the salon.

12. MEDIA CONSENT

With your permission, we may take photographs or videos of your hair for marketing purposes. Consent is always requested and may be withdrawn at any time.

13. LIABILITY

Clients must disclose all relevant health information prior to treatment. The salon is not liable for adverse outcomes resulting from undisclosed conditions, allergies, or sensitivities.

14. GENERAL

These terms are governed by UK law. Fergal Doyle Hair reserves the right to update these policies at any time. The most recent version will always apply.

Competition Terms – GHD Helios Hairdryer Giveaway

The promoter is Fergal Doyle Hair Limited, 154 Whiteladies Road, Bristol, BS8 2XZ.

The competition is open to UK residents aged 18+ who are existing clients. Entry is via a verified 5-star Google review during the stated promotional period. One entry per client per month.

Prizes are non-transferable, non-refundable, and no cash alternative is available. Winners will be selected at random and contacted via Instagram. Prizes must be collected in person.

This promotion is not sponsored, endorsed, or administered by Google or Instagram.

By booking with Fergal Doyle Hair, you confirm that you have read, understood, and agreed to these Terms and Conditions.