Salon Policies

DEPOSITS & PREPAYMENTS

All appointments booked online, over the phone or in-person will require a credit card to secure the time slot and the full value will be pre-authorised. New Clients will be required to pay a 50% refundable deposit when booking in advance and will be deducted from the final value of the service on the day of the appointment.

CANCELLATIONS & LATE FEES

48 hours prior notice is required for cancellations of all appointments. If less than 48 hours’ notice is provided for cancelling or rescheduling an appointment, either the full value of the service or the holding deposit will be absorbed by the business.

As a courtesy we ask you to inform the salon if you are running late. If we cannot accommodate - Your service will end at its original time, and you will be charged for your original service. Any late arrivals, more than 15 minutes, will need rescheduling and will incur a late cancelation fee.

GIFT VOUCHERS

Fergal Doyle Hair Gift Vouchers are valid for a period of 12 months from the date of purchase. Vouchers cannot be redeemed for cash. Products and services purchased using gift vouchers are non-refundable. The total cost of services / products will be deducted from the total value of the gift voucher which can continue to be used up until the date of expiry.

PRICES & ONLINE BOOKING

Prices shown on fergaldoylehair.com serve as a guide only, you will be charged for the services you receive, to achieve the desired results as discussed and confirmed during your consultation.

Prices do not include any promotions, offers or discounts that you may be entitled to eg Recommended Friend, Loyalty rewards, I Love Mondays, Book now/Save Later, Exclusive Packages and Same Day £20 Blowdry.

Bookings made online may need to be slightly altered to fit in with salon time slots and stylist’ existing commitments. Please ensure that we have a current contact telephone phone number & Email Address for you.

We currently do not offer any hairdressing services to anyone under the age of 16.

ARRIVING TO THE SALON

Please arrive with dry, clean hair.

Please inform us in advance should you wish to be accompanied by another person during your appointment, as this can only be accommodated mid-week and when no other salon guests are present.

Please bring your own reading material

The salon does not accept responsibility for coats, bags and belongings.

Please be advised that we do not service children under 16. and are not allowed wait in the salon during your appointment.

COLOUR

As required by law, all guests must have an allergy alert test at least 48 hours in advance of any new colour service (on scalp) or significant colour change (e.g., blonde to brown). Any adverse reaction to the allergy alert test should be reported to your Doctor and no further colour services can be performed.

For your comfort and safety, please notify our specialists if you have allergies, any physical issues, or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your stylist immediately.

All colour services must be booked with an additional Cut & Blowdry or Blowdry service.

All colour services include Wellaplex as a standard (included in the price) to maintain the integrity of your hair and avoid any damage from chemical services. Please speak to your stylist should you wish to exclude this addition.

Colour corrections are bespoke and tailored to each client’s needs; hair colour, texture, porosity, density, length, shape, and colour history will affect the services, result and price. It is recommended that you make an appointment for a face-to-face consultation before making an appointment for colour correction.

SERVICE GUARANTEE, EXCHANGES & REFUNDS

Your satisfaction is our highest priority. If you are not completely satisfied, please let us know during your treatment or within 48 hours after your service has been performed. We are committed to making any needed corrections as soon as possible after your appointment. We do not offer refunds. This gesture expires 14 days after the date of your original appointment. Exchanges will be offered for unsatisfactory hair care and styling products. This does not apply to electrical appliances such as GHD due to concerns with forfeiting. Issues with electrical appliances should be taken up with the product manufacturer. Please keep hold of your receipt as proof of purchase. Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

COVID-19

All local government restrictions including Personal Protective Equipment, social distancing and opening times will be adhered to. During periods of relaxed restrictions, the choice mask wearing will be at the client’s discretion.

If you are unwell / experiencing ANY symptoms of Covid-19, please do not attend your appointment. All efforts will be made to reschedule your service after a negative test / government advised isolation period, cancellation fees will be waived.

Guests who are high risk/ clinically vulnerable/ living with pre-existing medical conditions should alert the salon prior to their appointment, to ensure a private appointment.

The salon surfaces & facilities will be thoroughly cleaned and sterilized between each client.
Contactless card payment / bank transfer is available to pay for your services

SPECIAL OFFERS

"I Love Mondays" Special Offer Terms and Conditions

Offer Details: The "I Love Mondays" offer ("Offer") is provided by Fergal Doyle Hair ("Salon"). The Offer includes a free haircut ("Service") with the purchase of a full-priced colour service ("Colour Service") at the Salon.
Eligibility: The Offer is only available for appointments with Senior Stylists and Graduate Stylists at the Salon. The Offer is not available with any other stylists at the Salon.
Pricing: To qualify for the Offer, the Colour Service must have a minimum value of £55. The price of the Colour Service does not include any additional services or products.
Availability: The Offer is only available on Mondays during the Salon's normal operating hours. The Offer is subject to availability and the Salon reserves the right to refuse the Offer for any reason.
Booking: Appointments must be booked in advance and the Offer must be mentioned at the time of booking. Walk-in appointments may not be eligible for the Offer.
Limitations: The Offer cannot be combined with any other offer, promotion, discount, or voucher. The Offer is not transferable and cannot be exchanged for cash or other services.
Cancellation Policy: The Salon's standard cancellation policy applies to all appointments booked under the Offer. If you cancel or reschedule your appointment less than 48 hours before the scheduled time, you may be charged the full price for the Service.
Changes to the Offer: The Salon reserves the right to modify or discontinue the Offer at any time without prior notice.
Acceptance of Terms: By booking an appointment under the Offer, you agree to these terms and conditions.

"Book Now/Save Later" Special Offer Terms and Conditions

Offer Details: The "Book Now/Save Later" offer ("Offer") is provided by Fergal Doyle Hair ("Salon"). The Offer includes a 10% discount on your next appointment when booked before leaving the Salon after your current appointment.
Eligibility: The Offer is only available for appointments with Senior Stylists and Graduate Stylists at the Salon. The Offer is not available with any other stylists at the Salon.
Booking and Timing: To qualify for the Offer, your next appointment must be booked before you leave the Salon after your current appointment. The next appointment must be scheduled within a six-week window from the date of the current appointment.
Availability: The Offer is subject to availability and the Salon reserves the right to refuse the Offer for any reason. The Offer cannot be used on public holidays or during special events.
Limitations: The Offer cannot be combined with any other offer, promotion, discount, or voucher. The Offer is not transferable and cannot be exchanged for cash or other services.
Cancellation Policy: The Salon's standard cancellation policy applies to all appointments booked under the Offer. If you cancel or reschedule your next appointment, the Offer may become void.
Changes to the Offer: The Salon reserves the right to modify or discontinue the Offer at any time without prior notice.
Acceptance of Terms: By booking an appointment under the Offer, you agree to these terms and conditions.

"Exclusive Package" Special Offer Terms and Conditions

Offer Details: The "Exclusive Package" offer ("Offer") is provided by Fergal Doyle Hair ("Salon"). The Offer includes specific services as detailed in the package description.
Eligibility: The Offer is valid with selected stylists only. The Offer is not available with any other stylists at the Salon.
Availability: The Offer is valid during off-peak times only. The Offer cannot be used on Saturdays, late nights, public holidays, or during special events.
Booking and Purchase: The Offer must be purchased online in advance and quoted at the time of booking. The Offer is subject to limited availability per month.
Vouchers: The vouchers included in the Offer are valid with certain stylists only and subject to availability. Vouchers can only be redeemed for the named service and cannot be exchanged for cash or other services. Only the package holder can use the vouchers. The vouchers are not for resale. Please read your vouchers for expiry dates and terms.
Gift Vouchers: If the Offer is purchased as a gift voucher, it expires 12 months from the date of purchase. Please inform us at the time of booking if it is a gift voucher.
Limitations: The Offer cannot be combined with any other offer, promotion, discount, or voucher. The Offer cannot be purchased using discount vouchers. If the Offer is purchased on a buy one get one free voucher offer, additional terms and conditions may apply.
Refunds: Refunds are offered within 5 days of your purchase prior to redeeming any services and also within 48hrs of any bookings made, by emailing our request to hello@fergaldoylehair.com.
Skin Sensitivity Tests: Skin sensitivity tests must be performed in-salon a minimum of 48 hours and maximum of 6 months prior to first colour service.
Cancellation Policy: If you have booked your service at the Salon, we require 48 hours notice to cancel. Failing to do so will invalidate your voucher or any refund.
Changes to the Offer: The Salon reserves the right to modify or discontinue the Offer or update these terms and conditions at any time without prior notice.
Acceptance of Terms: By purchasing the Offer, you agree to these terms and conditions.

Same Day £20 Blowdry Special Offer Terms and Conditions

Offer Details: The "On The Day Blow Dry" offer ("Offer") is provided by Fergal Doyle Hair ("Salon"). The Offer includes a blow-dry service on the day of booking with any stylist of your choice for just £20*, available 7 days a week.
Booking: The Offer cannot be pre-booked. The Offer can only be booked by telephone on the day you would like your hair blow-dried. The Offer cannot be booked online or via any booking app. If you book a blow dry on the day online or via an app, you will be charged the full price for your blow dry service.
Availability: The Offer is subject to availability and the Salon reserves the right to refuse the Offer for any reason. The Offer is only available with Senior Stylists & Graduate stylists, and is not available with Salon Director.
Service Details: The Offer is for a straight blow dry only. A £5 supplement will be applied for hair extensions or curls & waves.
Cancellation Policy: If you make an appointment for a full price blow dry in advance and then cancel your appointment within 48 hours for a different time on the original date, the Same Day £20 blow dry will not be valid.
Limitations: The Offer cannot be combined with any other offer, promotion, discount, or voucher.
Acceptance of Terms: By booking an appointment under the Offer, you agree to these terms and conditions.

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of the Offer shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.