Salon Policies

DEPOSITS & PREPAYMENTS

All appointments  booked online will require a credit card to secure the time slot and the full value will be pre-authorised. Appointments booked in person or over the phone with a value over £100 or scheduled for a duration of 2 hours or longer  will be required to pay a £50 deposit when booking in advance and will be deducted from the final value of the service on the day of the appointment.

CANCELLATIONS & LATE FEES

48 hours prior notice is required for cancellations of all appointments. If less than 48 hours’ notice is provided for cancelling or rescheduling an appointment, either the full value of the service or the holding deposit will be absorbed by the business.

As a courtesy we ask you to inform the salon if you are running late. If we cannot accommodate - Your service will end at its original time, and you will be charged for your original service. Any late arrivals, more than 15 minutes, will need rescheduling and will incur a late cancelation fee.

GIFT VOUCHERS

Fergal Doyle Hair Gift Vouchers are valid for a period of 12 months from the date of purchase. Vouchers cannot be redeemed for cash. Products and services purchased using gift vouchers are non-refundable. The total cost of services / products will be deducted from the total value of the gift voucher which can continue to be used up until the date of expiry.

PRICES & ONLINE BOOKING

Prices shown on fergaldoylehair.com serve as a guide only, you will be charged for the services you receive, to achieve the desired results as discussed and confirmed during your consultation.

Prices do not include any promotions, offers or discounts that you may be entitled to eg Recommended Friend, Loyalty rewards, Seasonal / Local client discounts.

Bookings made online may need to be slightly altered to fit in with salon time slots and stylist’ existing commitments. Please ensure that we have a current contact telephone phone number for you.

We currently do not offer any hairdressing services to anyone under the age of 16.

ARRIVING TO THE SALON

Please arrive with dry, clean hair.

Please inform us in advance should you wish to be accompanied by another person during your appointment, as this can only be accommodated mid-week and when no other salon guests are present.

Please bring your own reading material

The salon does not accept responsibility for coats, bags and belongings.

Please be advised that we do not service children under 16. and are not allowed wait in the salon during your appointment.

COLOUR

As required by law, all guests must have an allergy alert test at least 48 hours in advance of any new colour service (on scalp) or significant colour change (e.g., blonde to brown). Any adverse reaction to the allergy alert test should be reported to your Doctor and no further colour services can be performed.

For your comfort and safety, please notify our specialists if you have allergies, any physical issues, or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your stylist immediately.

All colour services must be booked with an additional Cut & Blowdry or Blowdry service.

All colour services include Wellaplex as a standard (included in the price) to maintain the integrity of your hair and avoid any damage from chemical services. Please speak to your stylist should you wish to exclude this addition.

Colour corrections are bespoke and tailored to each client’s needs; hair colour, texture, porosity, density, length, shape, and colour history will affect the services, result and price. It is recommended that you make an appointment for a face-to-face consultation before making an appointment for colour correction.

 

SERVICE GUARANTEE, EXCHANGES & REFUNDS

Your satisfaction is our highest priority. If you are not completely satisfied, please let us know during your treatment or within 48 hours after your service has been performed. We are committed to making any needed corrections as soon as possible after your appointment and if there was a fault on our side, to offer you a refund. This gesture expires 14 days after the date of your original appointment.

Exchanges will be offered for unsatisfactory hair care and styling products. This does not apply to electrical appliances such as GHD due to concerns with forfeiting. Issues with electrical appliances should be taken up with the product manufacturer. Please keep hold of your receipt as proof of purchase.

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

 

COVID-19

All local government restrictions including Personal Protective Equipment, social distancing and opening times will be adhered to. During periods of relaxed restrictions, the choice mask wearing will be at the client’s discretion.

If you are unwell / experiencing ANY symptoms of Covid-19, please do not attend your appointment. All efforts will be made to reschedule your service after a negative test / government advised isolation period, cancellation fees will be waived.

Guests who are high risk/ clinically vulnerable/ living with pre-existing medical conditions should alert the salon prior to their appointment, to ensure a private appointment.

The salon surfaces & facilities will be thoroughly cleaned and sterilized between each client.
Contactless card payment / bank transfer is available to pay for your services