Salon Policies
Welcome to Fergal Doyle Hair. We’re committed to providing you with excellent service while maintaining a professional and comfortable environment for everyone. Please read through our policies carefully, as they are designed to ensure clarity, fairness, and mutual respect.
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DEPOSITS & PREPAYMENTS
To secure your booking, a credit card is required for all appointments booked online, over the phone, or in person, and the full value will be pre-authorised. New clients will be required to pay a 50% refundable deposit when booking in advance. This deposit will be deducted from the total cost of the service on the day of the appointment.
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CANCELLATIONS & LATE FEES
A minimum of 48 hours' notice is required to cancel or reschedule an appointment. If less than 48 hours’ notice is provided, the full service fee or holding deposit will be retained by the salon.
If you are running late, please inform us as a courtesy. If we cannot accommodate the delay, your service will end at its originally scheduled time, and you will be charged for the full service. Arrivals over 15 minutes late will require rescheduling and incur a late cancellation fee.
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GIFT VOUCHERS
Fergal Doyle Hair gift vouchers are valid for 12 months from the date of purchase and cannot be redeemed for cash. Products or services paid for with gift vouchers are non-refundable. The total cost will be deducted from the voucher's balance until fully used or expired.
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PRICING & ONLINE BOOKING
Prices listed on [fergaldoylehair.com](http://fergaldoylehair.com) are provided as a guide. You will be charged based on the specific services received, as discussed during your consultation. Promotional offers, loyalty rewards, and discounts may apply, but are not included in the standard prices shown online.
Online bookings may require slight adjustments to align with the salon’s scheduling needs. Please provide a current contact number and email address. **Note**: We do not provide services to individuals under 16.
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ARRIVAL INSTRUCTIONS
Please arrive with clean, dry hair. Notify us in advance if you intend to bring someone along to your appointment; companions are only permitted during mid-week appointments and when no other guests are present.
Bring any reading materials with you, as we do not provide them. We are not responsible for any personal belongings, including coats and bags, while on the premises.
Children under 16 are not allowed in the salon, either for appointments or to wait during a parent or guardian's appointment.
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COLOUR SERVICES & ALLERGY ALERT TESTING
As per legal requirements, an allergy alert test must be performed at least 48 hours prior to any on-scalp colour service or significant colour change. Any reaction to the test should be reported to your doctor, and no further colour services can be performed in such cases.
Please inform us of any allergies, sensitivities, health issues, or pregnancy prior to your appointment. Notify your stylist immediately if you experience discomfort during treatment.
All colour services include Wellaplex to ensure hair integrity; this can be excluded upon request. Colour correction services are bespoke and subject to consultation regarding the time, techniques, and costs involved.
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SERVICE GUARANTEE, EXCHANGES & REFUNDS
Your satisfaction is paramount. If you are not fully satisfied, please inform us during your treatment or within 48 hours of your appointment. We will correct any issues as soon as possible, but refunds are not available.
Exchanges are available for unsatisfactory hair care products, though this does not extend to electrical appliances (e.g., GHD), which should be handled through the manufacturer. Keep your receipt as proof of purchase.
Our team reserves the right to refuse service to anyone behaving improperly, intoxicated, or whose health may be adversely affected by the service.
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COVID-19 & HEALTH & SAFETY
We adhere to all government guidelines regarding COVID-19, including PPE, social distancing, and enhanced sanitation. If you feel unwell or exhibit symptoms, please reschedule. Cancellation fees are waived in such cases.
High-risk or clinically vulnerable clients should notify us ahead of time to arrange a private appointment if needed.
The salon is thoroughly cleaned between clients, and contactless payment is available.
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SPECIAL OFFERS
1. **"I Love Mondays"**: Enjoy a complimentary haircut with a full-priced colour service (min. £55) with Senior and Graduate Stylists. Valid on Mondays only, subject to availability. Cancellation policy applies.
2. **"Book Now/Save Later"**: Book your next appointment before leaving to receive a 10% discount (next visit within six weeks). This offer is non-transferable, non-refundable, and void if the next appointment is rescheduled.
3. **"Exclusive Package"**: A specially curated service bundle, valid during off-peak hours and not on Saturdays or holidays. Package terms and voucher expiration dates apply. Refunds are available within 5 days of purchase if no services have been redeemed.
4. **"Same Day £20 Blow Dry"**: Book by phone on the day for a blow-dry at a discounted rate (Senior and Graduate Stylists only). This offer cannot be pre-booked or combined with other offers.
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TV LICENSE COMPLIANCE
We kindly request that clients, staff, and visitors refrain from viewing live TV or BBC iPlayer, whether on personal devices or salon-owned devices. Violation of this policy could lead to legal action and penalties.
We reserve the right to enforce this policy, which may include asking individuals to stop viewing and, if necessary, notifying TV Licensing authorities. Repeat violations may result in further action, including restricting personal devices on the premises or disciplinary measures for staff.
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DATA PROTECTION & PRIVACY
We collect client information solely to facilitate bookings, communicate effectively, and deliver personalized services. All data is handled in compliance with GDPR. Clients may request to view, update, or delete their personal information by contacting us. We do not share client data with third parties without consent.
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LIABILITY WAIVER
We strive to provide safe, high-quality services. However, clients must disclose any health conditions, allergies, or sensitivities before treatment. The salon is not liable for any adverse reactions resulting from undisclosed conditions or allergies.
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DAMAGE TO PERSONAL PROPERTY
Fergal Doyle Hair is not responsible for any personal items left unattended or damaged during your appointment. We advise clients to keep personal belongings with them at all times.
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MEDIA USAGE RIGHTS
With your permission, we may capture photos or videos of your completed style for promotional purposes on our website or social media. We will always seek consent beforehand and respect your decision if you prefer not to participate.
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GENERAL COMPLIANCE
These terms and conditions comply with UK law and are governed by the jurisdiction of the UK courts. We reserve the right to update these terms at any time without notice.
Terms and Conditions for GHD Helios Hairdryer Giveaway
1. Promoter
The promoter of this competition is Fergal Doyle Hair Limited, located at 154 Whiteladies Road, Bristol, BS8 2XZ.
2. Competition Details
This competition is open to clients who leave a 5-star review for Fergal Doyle Hair - Whiteladies Road on Google during the promotion period. Participants have a chance to win one of two GHD Helios hairdryers (one winner in November and one in December).
3. Eligibility
- Open to UK residents aged 18 and over.
- Entrants must be existing clients of Fergal Doyle Hair.
- Only one entry per client per month is permitted.
4. How to Enter
- Leave a 5-star Google review for Fergal Doyle Hair - Whiteladies Road.
- Provide your Instagram handle in the review or let our team know to ensure we can contact you if you win.
5. Competition Period
- November Giveaway: Runs from November 1 to November 30, 2024.
- December Giveaway: Runs from December 1 to December 31, 2024.
6. Selection of Winners
- One winner will be chosen at random from eligible entries each month.
- Winners will be notified via Instagram direct message within 5 days after the end of each giveaway month.
7. Prize
- Each winner will receive one GHD Helios hairdryer.
- Prizes are non-transferable, non-refundable, and no cash alternative will be offered.
- Prizes must be collected from Fergal Doyle Hair, 154 Whiteladies Road, Bristol BS8 2XZ and will not be posted or delivered.
8. Privacy
Entrants’ contact information will be used solely for the purpose of administering this competition and contacting the winners.
9. General Conditions
- The promoter reserves the right to disqualify any entrant who does not comply with these terms and conditions.
- This competition is not sponsored, endorsed, or administered by Instagram or Google.
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By booking an appointment with Fergal Doyle Hair, you agree to all terms and conditions. We thank you for your cooperation and look forward to providing you with outstanding service.
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This policy provides detailed guidance on all operational aspects of the salon, creating a safe, clear, and welcoming environment for clients and staff.